LMS Perfect World

So im told my account is not registered but i sign onto it everyday, and i cant vote for cubi and who ever i was emailing didnt help me at all cause they tried changing my password to the account i had to that and i cant log in. I just registered another character on a different email, and it says it doesnt work. can someone help me cause this is so annoying.

How old are your accounts?
You can't vote for any of them?
How long is your passwords?

Post a screenshot of the error message to an administrator? That might help them identify the fault more clearly