help p.p

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Shara
LMSPW GM
Posts: 102
Joined: 07 Jun 2012, 17:58

Re: help p.p

Post by Shara » 30 Jun 2015, 17:03

Hello zirisfox

Sorry for the late reply, real life has been busy.

Edit: LMS says you just need to replace the elementclient.exe file, check the main or download page for it, there should be a link there.


Will leave the old questions below just in case.

Got some questions for you that could help us solve the problem;
1 Did you download the game through torrent or direct/browser download? Direct can get corrupted files.
2a Is there a "START" button showing? If so you can just click play because it won't need any more updating, if not read 2b and 2c.
2b If you were able to launch the game but still have problems, what does it say?
2c Before the login window at the bottom right corner, what version of the game does it show and does it match with the latest game version that is listed on the website/patcher?
3 Is there any error message on the patcher?
4 What do the buttons at the top say? (Or one button) Like "Update" or such.
5 Is the patcher doing any updating? (Two bars near the top-left when updating)
6 Is there any error message pop-up?

Some things that may help solve the problem;
* Download the full latest game client through torrent, can use a torrent downloader like http://www.utorrent.com (If the latest isn't available yet just get last possible one)
* Maybe temporarily disable antivirus as it could be blocking certain files that are required.
* If available and needed depending on the client version downloaded, get manual patches off the website if they're there, if not just get the latest version client version as stated above and let it auto-update.

A new client torrent version will be updated once the patches we're working on are working correctly. :)


Hope this helps, if not then do please post a reply so we can help you better to solve the problem.
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